Protection when the unknown strikes

Hospitality continuity, not just backup

ROCKAXIOM keeps your POS Controller and critical Windows systems protected with managed backups, rapid recovery and the option for instant virualisation through an on-site Disaster Recovery appliance

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Delivered by Rockley Consulting, built specifically for Australian hospitality venues

What is continuity?

Why venues choose ROCKAXIOM

Hospitality moves fast and the pressure doesn’t stop. When a POS controller fails, a database corrupts or a system goes down mid-service, the impact is immediate. ROCKAXIOM gives venues a simple, managed way to protect their operations without needing to understand backup technology

Built for hospitality | Designed around H&L POS, Windows Server and real working venues.
Protection when the unknown strikes | SQL every 15 minutes, key files and system state recovered quickly.
Managed for you | We monitor everything, fix issues and support you when something breaks.

How ROCKAXIOM works

Step 1: Protect your POS and SQL Database

We install a lightweight agent on your POS Controller or Windows Server. Your H&L Sysnet SQL database is backed up every 15 minutes, with critical files and system state captured on a regular schedule depending on your plan.

Step 2: Store securely in the cloud

Backups are encrypted in transit and at rest, and stored in the cloud securely in Australia with 365-day retention. You don’t need local storage or hardware unless you choose the Disaster Recovery appliance.

Step 3: Recover fast when something breaks

If something goes wrong, we handle the recovery. This includes SQL restores, file or system repair, and if you have the Disaster Recovery appliance, we can virtualise the POS Controller so you can continue trading with minimal disruption.

Plans and pricing

Pricing inc GST

ROCKAXIOM plans are built to match the reality of hospitality operations. Whether you need dependable backups, faster restore times, or full continuity through onsite virtualisation, each plan steps up in capability and recovery readiness. Select the plan that aligns with how critical your POS and venue systems are to daily service.

Have more questions?

Talk to a human first

ROCKAXIOM Core

$99 / $159/ month

Workstation / Server

Essential continuity protection for smaller venues.

SQL backups every 15 minutes
Files and folders every 6 hours
System state every 6 hours
365-day retention
Cloud-only backups
Business hours recovery support
Optional: Disaster Recovery appliance (+$39)
Optional: 4-hourly backup upgrade from (+$25)

Start Core

ROCKAXIOM Enhanced

$129 / $199/ month

Workstation / Server

Recommended for most restaurants, bars and clubs.

SQL every 15 minutes
Files and folders every 4 hours
System state every 4 hours
Weekly restore verification
Priority business hours support
1 hour per month of recovery labour
Optional: Disaster Recovery appliance (+$39)
Optional: 1-hourly upgrade from (+$35)

Start Enhanced

ROCKAXIOM Continuity+

$199 / $269/ month

Workstation / Server

High-availability continuity with virtualisation.

SQL every 15 minutes
Files and folders every 1 hour
System state every 1 hour
Local virtual images via Disaster Recovery appliance
Weekly restore verification
Quarterly Disaster Recovery simulation
Unlimited restores (fair use)
Virtualisation support
One after-hours emergency per year
Disaster Recovery appliance included
24-month minimum term

Start Continuity+

Enterprise

For multi-venue groups needing centralised oversight, discounts and aligned SLAs.

Includes reporting, device pooling, consolidated billing and priority queueing.

What’s included

Fast SQL protection

Your Sysnet SQL database is backed up every 15 minutes so key transaction data is always recoverable.

Files and folders protected

Document and configuration backups run between hourly and six-hourly depending on your plan.

System state recovery

Windows system state backups allow you to recover a broken or corrupted server quickly.

365-day retention

Every backup is stored for a full year with historical rollback options if you need them.

Disaster Recovery appliance (optional or included)

A small onsite Hyper-V device that can virtualise your POS Controller during failure events.

Managed by Rockley Consulting

Fully monitored, issues resolved behind the scenes, and support available when you need it.

Multi-venue options

Enterprise reporting, priority queueing and consolidated billing for groups.

About

ROCKAXIOM is delivered, supported and continuously improved by Rockley Consulting, a hospitality-focused technology consultancy based in Australia. We specialise in H&L POS environments, Windows-based infrastructure, and business continuity solutions designed specifically for venues that can’t afford downtime.For more than a decade, hospitality operators have relied on us to keep their point of sale systems running smoothly, protect their core operational data, and recover quickly when the unexpected occurs. We understand the reality of venue operations: busy services, high staff turnover, ageing hardware and the critical need for systems that “just work”.ROCKAXIOM was developed in direct response to the gaps we saw in traditional IT backup products. Generic backup tools don’t account for the unique pressures of hospitality, the dependency on local SQL databases, the risk of POS controller failure, or the cost of downtime during service. ROCKAXIOM is purpose-built to solve these problems with simple, reliable continuity technology and fully managed recovery support.

Why we Built ROCKAXIOM

Most venues don’t have internal IT teams, and even multi-venue groups often struggle with fragmented systems and inconsistent backup practices. A single server failure during service can result in lost sales, downtime, staff frustration and customer impact.ROCKAXIOM ensures:

Your SQL database and POS controller are always protected
Recovery never relies on onsite staff or trial-and-error
Data is retained for 365 days for full historical rollback
Restores are handled by a specialist who understands hospitality workflows
You have a predictable, managed continuity plan, not just a backup

Our goal is simple: keep your venue trading, even when the unexpected happens.

Who we work with

ROCKAXIOM is used by:

Restaurants and bars
Clubs and pubs
Hotels and resorts
Multi-venue groups
Regional venues with limited onsite IT
Any venue relying on H&L POS or Windows-based POS controllers

This makes ROCKAXIOM the only hospitality-specific BCDR offering currently in the Australian market.

Our commitment

We believe continuity should feel predictable, manageable, and built for real-world hospitality operations. When you subscribe to ROCKAXIOM, you’re not just enabling backups — you’re partnering with a consultant who understands how critical your systems are during service and what it takes to get you back online quickly.

Learn more about Rockley Consulting

Frequently Asked Questions

Everything you need to know about ROCKAXIOM Business Continuity and Disaster Recovery

ROCKAXIOM is a hospitality-specific Business Continuity and Disaster Recovery solution designed to protect your POS Controller, H&L Sysnet SQL database, Windows servers and workstations. It provides 15-minute SQL backups, scheduled file and system protection, managed recovery support and optional onsite virtualisation to minimise downtime.

ROCKAXIOM is built for Australian hospitality venues including restaurants, bars, clubs, hotels and multi-venue groups that rely on H&L POS or Windows-based systems where local SQL databases are critical to service continuity.

Traditional backups only store data. ROCKAXIOM provides continuity:

SQL every 15 minutes
Frequent file and system state protection
Managed restores
Optional virtualisation
Weekly or quarterly recovery testing
Clear SLAs

It's designed to keep your venue trading when systems fail.

Your H&L Sysnet SQL database is backed up every 15 minutes on all plans.

Depending on your plan:

SQL (15-min)
Files & folders
Windows System State
Local virtual images (Continuity+)

All plans include 365-day retention.

Core → every 6 hours
Enhanced → every 4 hours
Continuity+ → every 1 hour

Upgrade options are available if required.

Yes.

Enhanced includes weekly restore verification.

Continuity+ adds quarterly disaster recovery simulation.

Continuity+ includes onsite virtualisation using the ROCKAXIOM DR appliance so your venue can continue trading while hardware is repaired or replaced.

Core and Enhanced can add virtualisation as an optional uplift.

Yes.

We restore from known-good backups, and Continuity+ customers can use virtualisation to continue trading while systems are rebuilt.

Malware cleanup beyond recovery may be billable.

A secure onsite Hyper-V device that stores encrypted standby images and enables rapid virtualisation of your POS Controller during failures. Available as:

Included in Continuity+ (24-month term)
Add-on for Core/Enhanced (12-month commitment)

Only if the hardware is fully managed by your internal IT team or external MSP.

Otherwise, BYOH is not supported.

Requirements must be discussed before signup.

Your data is stored in secure Australian data centres operated by N-able's cloud infrastructure.

Data remains within Australia unless you request a different region during onboarding.

AES-256 encryption
Encrypted in transit and at rest
Encrypted onsite before upload
Sent via TLS 1.2 one-way connections
Only decrypted during local recovery
Optional customer-supplied private key

Data centres include:

24/7 biometric physical security
CCTV and audit logs
UPS and generator failover
Multizone fire protection and VESDA detection
ISO 27001 and ISO 9001 certification

Minimum recommended connection: 50 Mbps down / 20 Mbps up.

If your venue has limited bandwidth, speak with us – LocalSpeedVault options are available to reduce internet dependency.

No complex network changes are required.

A stable internet connection is sufficient.

Windows 10/11 Pro or Enterprise
Windows Server editions
Windows LTSC editions

ROCKAXIOM does not support macOS or Linux.

SQL Express
SQL Standard
On-premise SQL only

Cloud SQL platforms are not supported.

Core → Month-to-month
Enhanced → Month-to-month
DR Appliance add-on → 12-month commitment
Continuity+ → 24-month term
Enterprise overlay → 12-month recommended

Subscriptions are billed monthly via Stripe and auto-renew.

Core/Enhanced can be cancelled anytime unless you have a DR Appliance add-on (12-month term).

Continuity+ requires a 24-month commitment.

Onboarding is included unless:

Your internet does not meet minimum requirements and a LocalSpeedVault is needed
You use BYOH for virtualisation and additional validation is required

Yes — via the Enterprise Overlay. Discounts apply across the total number of protected devices:

10–19 → 5 percent
20–39 → 10 percent
40–79 → 12 percent
80+ → 15 percent

Includes reporting, device pooling, priority queueing and group escalation.

Business Hours: 09:00–17:00 AEST, Monday to Friday.

After-hours support is billable unless included in your plan.

Continuity+ includes one after-hours emergency continuity event per year.

Additional after-hours events can be billed as required.

Business Hours

Critical (P1)

Core → 4 hrs
Enhanced → 2 hrs
Continuity+ → 1 hr

High (P2)

Core → 8 hrs
Enhanced → 4 hrs
Continuity+ → 2 hr

Standard (P3)

Core → 1 day
Enhanced → same day
Continuity+ → same day

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What is Hospitality Continuity?

Hospitality continuity is the ability for your venue to keep trading when something unexpected goes wrong. It's about staying open, serving guests and protecting revenue even if a critical system fails.

In most venues, the POS Controller, the Sysnet SQL database, and a handful of workstations are essential for daily operations. If any of these stop working, the business often stops with them. Hospitality continuity ensures that doesn't happen.

Put simply: continuity means your venue can keep operating, even when the unexpected strikes.

Why continuity matters in hospitality

Venues rely heavily on local systems. When they fail, even for a short time, the consequences are immediate.

Operational impact

POS terminals can't take orders
Tills may not open
Dockets can't print to the kitchen
Stock and sales data can't sync
Staff are forced into manual workarounds

Financial impact

Lost sales
Longer wait times and unhappy guests
Difficulty reconciling revenue
Potential data loss that affects reporting, stock and compliance

Continuity ensures these problems can be recovered from quickly and reliably.

How continuity protects your venue

A continuity solution focuses on recovery, not just backup. It gives you a practical way to restore systems within minutes or hours, not days.

A strong continuity approach usually includes:

Frequent SQL backups Protecting your POS transaction database every 15 minutes so you never lose a service period.
System state protection Safeguarding the full Windows environment so it can be rebuilt exactly as it was.
File and folder backups Capturing configuration files, menu data, stock files and other essentials that keep the venue running.
Long-term retention Keeping a full year of history for rollback, audits and compliance.
Disaster recovery options Depending on your plan, this may include an onsite appliance that can virtualise your POS Controller if it fails.

What continuity is not

Many people think continuity is just having "a backup". A backup is simply a copy of data. It doesn't mean you can operate.

Hospitality continuity is about being able to trade, not just having files stored somewhere.

Why it matters now

Hospitality venues have limited IT resources and increasingly rely on systems that must stay online. When something fails, every minute counts. Continuity gives you:

Confidence that your POS and SQL data are safe
A clear recovery plan
Reliable support to get trading again
Reduced downtime and financial loss
Peace of mind during busy service periods

Talk to us

If you’d like to ask questions before starting a subscription, reach out and we’ll help you understand the best plan for your venue.

Talk to a human

ROCKAXIOM Core Subscription

Select your subscription option below if you know your Windows operating system to continue through to payment.

Still unsure, talk to us

ROCKAXIOM Enhanced Subscription

Select your subscription option below if you know your Windows operating system to continue through to payment.

Still unsure, talk to us

ROCKAXIOM Continuity+ Subscription

Select your subscription option below if you know your Windows operating system to continue through to payment.

Still unsure, talk to us

Thank You for your subscription!

A team member from ROCKAXIOM will be in contact shortly to confirm your details and arrange a suitable date and time to install the cleint software.

In the meantime, if you have any questions, feel free to get in contact.

Talk to a human

You can view your invoices and update your subscription from the Client Portal.

Client Portal

Thank You for your enquiry!

We've received your message and a human will be in contact with you ASAP.

In the meantime have you checked out our FAQs?

View FAQs

ROCKAXIOM Privacy Policy

Rockley Consulting Pty Ltd ("we", "us", "our") is committed to protecting the privacy of personal information collected through the ROCKAXIOM Business Continuity and Disaster Recovery (BCDR) service.

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

By using the ROCKAXIOM service or this website, you agree to the terms of this Privacy Policy.

Last Updated: 1st December 2025 | Operated by: Rockley Consulting Pty Ltd (ABN 78 673 819 773)

1. Information We Collect

We collect personal and technical information necessary to deliver and support ROCKAXIOM, including:

Personal Information

Name
Email address
Phone number
Venue name and business details
Billing information (processed via Stripe; we do not store card numbers)

Technical Information

Device names, operating system details and hardware identifiers
Backup job metadata, logs and status (not the content of your business data)
POS Controller and SQL instance details
IP address and general network information for troubleshooting
Information required for backup, monitoring and recovery services

Backup Content

ROCKAXIOM backs up SQL databases, files, folders and system state data from your Windows devices. These backups may include business data stored on the protected devices.

We do not view, analyse or access your backed up business content unless required for recovery, troubleshooting or when authorised by you.

2. How We Collect Information

We collect information when:

You sign up for ROCKAXIOM
You communicate with us by email, phone or support requests
Backup agents are deployed on your systems
Recovery or troubleshooting tasks are performed
Payments are made via Stripe
You complete forms on our website

3. How Your Information Is Used

We use your information to:

Deliver ROCKAXIOM backup and continuity services
Monitor backup status and remediate failures
Provide support and recovery assistance
Deploy and manage DR appliances where applicable
Improve service reliability and performance
Invoice and process subscription payments
Communicate service updates, outages or urgent issues
Meet legal, security and compliance obligations

We do not sell, rent or trade personal information.

4. Where Your Backup Data Is Stored

Backup data is stored in secure Australian data centres operated by N-able's cloud infrastructure. Data remains within Australia unless a different region is requested during onboarding.

Technical Protections

AES 256-bit encryption
Encryption in transit and at rest
Encryption onsite before upload
Transfer over TLS 1.2 one way connections
Decryption only during recovery at your venue

Facility Security

24/7 biometric physical security
CCTV and audit logging
UPS and generator power redundancy
Multizone fire protection and VESDA detection systems
ISO 27001 and ISO 9001 certifications

5. How We Store and Protect Your Information

We store personal information using secure systems, including:

Encrypted backup platforms
Access controlled management portals
Multi factor authentication for administrative accounts
Strict internal access controls
Secure email and documentation services
Audit logging where appropriate

We retain personal information only as long as required to deliver the service or meet legal obligations.

6. Disclosure of Information

Service Providers

We may share information with:

N-able (Cove Data Protection cloud storage)
Stripe (billing and subscription processing)
Endpoint management platforms such as Action1 if enabled
Email and document providers such as Google Workspace or Proton

These providers only receive the minimum data required and are expected to maintain appropriate security.

Legal and Regulatory

We may disclose information where required by law, court order or regulatory authority.

IT Partners

Where you engage an IT Managed Service Provider or internal IT team, and with your permission, we may share relevant backup and recovery information with them to support continuity.

We do not share personal information with third parties for marketing purposes.

7. Website Data and Cookies

Our website may use basic analytics to understand traffic and usage. Cookies may be used for:

Session management
Form submissions
Essential site functionality

We do not use invasive advertising trackers. If we introduce third party analytics such as Google Analytics, this Policy will be updated.

8. Access, Correction and Deletion

You may request:

Access to personal information we hold about you
Correction of inaccurate or incomplete information
Deletion of personal information that is no longer required, subject to legal and operational requirements

Backup data is retained for 365 days as part of the ROCKAXIOM service. After cancellation, backups are typically retained for 30 days before deletion unless you request otherwise.

9. Data Breaches

If a data breach occurs that is likely to result in serious harm, we will follow the Notifiable Data Breaches scheme under the Privacy Act. This may include notifying affected individuals and the Office of the Australian Information Commissioner (OAIC), and taking reasonable steps to reduce any risk of harm.

10. Children's Privacy

ROCKAXIOM is a business service and is not directed at individuals under 18. We do not knowingly collect personal information from children.

11. Third Party Links

Our website and communications may contain links to external sites such as Stripe or N-able. We are not responsible for the privacy practices or content of those third parties and encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last Updated" date. Continued use of the ROCKAXIOM service after changes take effect constitutes acceptance of the updated Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Rockley Consulting Pty Ltd
Email: [email protected]
Website: rockaxiom.au / rockleyconsulting.com.au
ABN: 78 673 819 773
Location: Tasmania, Australia

These Terms of Service govern your use of the ROCKAXIOM Business Continuity and Disaster Recovery (BCDR) service. By subscribing to or using ROCKAXIOM, you agree to these Terms, together with our Privacy Policy and Rockley Consulting General Terms & Conditions.

Last Updated: 1st December 2025 | Operated by: Rockley Consulting Pty Ltd (ABN 78 673 819 773)

1. Definitions

"ROCKAXIOM" means the managed BCDR service delivered by Rockley Consulting.

"Customer", "You" means the individual, venue or organisation subscribing.

"Device" means a workstation, POS Controller or server protected by ROCKAXIOM.

"DR Appliance" means the onsite virtualisation appliance.

"Backup Data" means encrypted data stored in N-able cloud infrastructure.

"SLA" means the ROCKAXIOM Service Level Agreement.

"Term" means the minimum plan commitment period.

2. Service Overview

ROCKAXIOM provides managed backup and continuity services for Windows-based hospitality environments, including:

SQL backups every 15 minutes
Scheduled file and system state backups
365-day backup retention
Backup monitoring and remediation
Managed recovery assistance
Optional onsite DR appliance for virtualisation
Optional LocalSpeedVault for low-bandwidth venues
SLA-based priority support

3. Plan Types and Minimum Terms

Core

Month-to-month
DR Appliance optional (12-month commitment)

Enhanced

Month-to-month
DR Appliance optional (12-month commitment)

Continuity+

Includes DR Appliance
24-month minimum term
Unlimited (fair use) restores
Weekly verification
Quarterly DR simulation

Enterprise Overlay

Multi-venue groups
12-month minimum
Reporting & pooling
Priority escalation

Note: Any device using a DR Appliance add-on is subject to the 12-month term.

4. Supported Systems

ROCKAXIOM supports:

Windows 10/11 Pro or Enterprise
Windows Server editions
Windows LTSC editions
SQL Express and SQL Standard
On-premise SQL only

ROCKAXIOM does not support macOS, Linux or cloud SQL systems.

5. Customer Responsibilities

To maintain service continuity, you must:

Maintain a stable internet connection (50/20 minimum)
Notify us of system or hardware changes
Allow installation of software agents
Keep POS and server hardware in working condition
Ensure Windows OS versions remain supported
Ensure BYOH devices are under active IT management
Provide safe physical environment for onsite devices

6. BYOH (Bring Your Own Hardware)

BYOH for virtualisation is only permitted if:

You have an internal IT department managing the hardware, or
You have an external MSP responsible for it
The arrangement is approved before signup

Otherwise, customer-supplied hardware is not supported.

7. DR Appliance Ownership and Use

Continuity+ includes the DR Appliance at no upfront cost
Core/Enhanced may add it with a 12-month commitment
Appliances must be returned if service is cancelled before commitment ends
The appliance must not be altered or repurposed
Virtualisation support is included only for Continuity+

8. Backup Storage & Data Protection

Backup data is stored in secure Australian data centres managed by N-able's cloud infrastructure.

Security Features

AES-256 encrypted
Encrypted in transit and at rest
Encrypted onsite before upload
Transferred over TLS 1.2 one-way connections
Only decrypted during recovery
Retained for 365 days

Data centres operate with biometric access, CCTV logs, UPS/generator redundancy and ISO 27001/ISO 9001 certifications.

9. Internet Requirements

A stable internet connection is required.

Minimum: 50 Mbps down / 20 Mbps up
LocalSpeedVault may be required for low-bandwidth venues
Backups cannot run without internet connectivity

10. Billing & Payments

Billed monthly via Stripe
Subscriptions auto-renew
Core/Enhanced may cancel anytime unless DR Appliance add-on is active
Continuity+ requires 24-month commitment
Early termination requires payment of remaining term
Onboarding is included except where internet speeds require LocalSpeedVault or BYOH needs validation

11. Cancellations

You may cancel:

Core/Enhanced → Anytime (unless DR add-on active)
DR Appliance add-on → After 12-month term
Continuity+ → After 24-month term
Enterprise → At the end of its term

After Cancellation

Backups retained for 30 days
DR Appliance must be returned
Backup data may be deleted after 30 days

12. Support & SLA

Support operates during Business Hours (09:00–17:00 AEST, Mon–Fri). Continuity+ includes one after-hours emergency event per year.

SLA Response Times

P1 Critical: Core 4h / Enhanced 2h / Continuity+ 1h
P2 High: 8h / 4h / 2h
P3 Standard: 1 day / same day / same day

13. Service Limitations

ROCKAXIOM does not:

Replace general IT support providers
Guarantee zero downtime
Support Mac, Linux or cloud SQL
Restore data lost before agent installation
Cover failures outside the service scope
Provide free malware remediation beyond restoring data or virtualising systems

14. Liability

To the extent permitted by law:

Rockley Consulting is not liable for indirect or consequential loss
Liability is limited to the fees paid in the 30 days prior
No liability for third-party outages (data centres, ISP, utilities)
Customer is responsible for their onsite environment

Australian Consumer Law rights remain unaffected.

15. Changes to These Terms

We may update these Terms periodically. Major changes will be notified via email or through our website. Continued use constitutes acceptance.

16. Contact Details

Rockley Consulting Pty Ltd

Email: [email protected]

Website: rockleyconsulting.com.au / rockaxiom.au

ABN: 78 673 819 773

Location: Tasmania, Australia