Protection when the unknown strikes
Hospitality continuity, not just backup
ROCKAXIOM keeps your POS Controller and critical Windows systems protected with managed backups, rapid recovery and the option for instant virtualisation through an on-site Disaster Recovery appliance
Delivered by Rockley Consulting, built specifically for Australian hospitality venues
Why venues choose ROCKAXIOM
Hospitality moves fast and the pressure doesn't stop. When a POS controller fails, a database corrupts or a system goes down mid-service, the impact is immediate. ROCKAXIOM gives venues a simple, managed way to protect their operations without needing to understand backup technology
- ✓Built for hospitality | Designed around H&L POS, Windows Server and real working venues.
- ✓Protection when the unknown strikes | SQL every 15 minutes, key files and system state recovered quickly.
- ✓Managed for you | We monitor everything, fix issues and support you when something breaks.
How ROCKAXIOM works
Step 1: Protect your POS and SQL Database
We install a lightweight agent on your POS Controller or Windows Server. Your H&L Sysnet SQL database is backed up every 15 minutes, with critical files and system state captured on a regular schedule depending on your plan.
Step 2: Store securely in the cloud
Backups are encrypted in transit and at rest, and stored in the cloud securely in Australia with 365-day retention. You don't need local storage or hardware unless you choose the Disaster Recovery appliance.
Step 3: Recover fast when something breaks
If something goes wrong, we handle the recovery. This includes SQL restores, file or system repair, and if you have the Disaster Recovery appliance, we can virtualise the POS Controller so you can continue trading with minimal disruption.
Plans and pricing
Pricing inc GST
ROCKAXIOM plans are built to match the reality of hospitality operations. Whether you need dependable backups, faster restore times, or full continuity through onsite virtualisation, each plan steps up in capability and recovery readiness. Select the plan that aligns with how critical your POS and venue systems are to daily service.
ROCKAXIOM Core
Essential continuity protection for smaller venues.
- ✓SQL backups every 15 minutes
- ✓Files and folders every 6 hours
- ✓System state every 6 hours
- ✓365-day retention
- ✓Cloud-only backups
- ✓Business hours recovery support
- ✓Optional: Disaster Recovery appliance (+$39)
- ✓Optional: 4-hourly backup upgrade from (+$25)
ROCKAXIOM Enhanced
Recommended for most restaurants, bars and clubs.
- ✓SQL every 15 minutes
- ✓Files and folders every 4 hours
- ✓System state every 4 hours
- ✓Weekly restore verification
- ✓Priority business hours support
- ✓1 hour per month of recovery labour
- ✓Optional: Disaster Recovery appliance (+$39)
- ✓Optional: 1-hourly upgrade from (+$35)
ROCKAXIOM Continuity+
High-availability continuity with virtualisation.
- ✓SQL every 15 minutes
- ✓Files and folders every 1 hour
- ✓System state every 1 hour
- ✓Local virtual images via Disaster Recovery appliance
- ✓Weekly restore verification
- ✓Quarterly Disaster Recovery simulation
- ✓Unlimited restores (fair use)
- ✓Virtualisation support
- ✓One after-hours emergency per year
- ✓Disaster Recovery appliance included
- ✓24-month minimum term
Enterprise
For multi-venue groups needing centralised oversight, discounts and aligned SLAs. Includes reporting, device pooling, consolidated billing and priority queueing.
What's included
Fast SQL protection
Your Sysnet SQL database is backed up every 15 minutes so key transaction data is always recoverable.
Files and folders protected
Document and configuration backups run between hourly and six-hourly depending on your plan.
System state recovery
Windows system state backups allow you to recover a broken or corrupted server quickly.
365-day retention
Every backup is stored for a full year with historical rollback options if you need them.
Disaster Recovery appliance (optional or included)
A small onsite Hyper-V device that can virtualise your POS Controller during failure events.
Managed by Rockley Consulting
Fully monitored, issues resolved behind the scenes, and support available when you need it.
About
ROCKAXIOM is delivered, supported and continuously improved by Rockley Consulting, a hospitality-focused technology consultancy based in Australia. We specialise in H&L POS environments, Windows-based infrastructure, and business continuity solutions designed specifically for venues that can't afford downtime.
For more than a decade, hospitality operators have relied on us to keep their point of sale systems running smoothly, protect their core operational data, and recover quickly when the unexpected occurs. We understand the reality of venue operations: busy services, high staff turnover, ageing hardware and the critical need for systems that “just work”.
ROCKAXIOM was developed in direct response to the gaps we saw in traditional IT backup products. Generic backup tools don't account for the unique pressures of hospitality, the dependency on local SQL databases, the risk of POS controller failure, or the cost of downtime during service. ROCKAXIOM is purpose-built to solve these problems with simple, reliable continuity technology and fully managed recovery support.
Why we Built ROCKAXIOM
Most venues don't have internal IT teams, and even multi-venue groups often struggle with fragmented systems and inconsistent backup practices. A single server failure during service can result in lost sales, downtime, staff frustration and customer impact.
ROCKAXIOM ensures:
- ✓Your SQL database and POS controller are always protected
- ✓Recovery never relies on onsite staff or trial-and-error
- ✓Data is retained for 365 days for full historical rollback
- ✓Restores are handled by a specialist who understands hospitality workflows
- ✓You have a predictable, managed continuity plan, not just a backup
Our goal is simple: keep your venue trading, even when the unexpected happens.
Who we work with
ROCKAXIOM is used by:
- ✓Restaurants and bars
- ✓Clubs and pubs
- ✓Hotels and resorts
- ✓Multi-venue groups
- ✓Regional venues with limited onsite IT
- ✓Any venue relying on H&L POS or Windows-based POS controllers
This makes ROCKAXIOM the only hospitality-specific BCDR offering currently in the Australian market.
Our commitment
We believe continuity should feel predictable, manageable, and built for real-world hospitality operations. When you subscribe to ROCKAXIOM, you're not just enabling backups — you're partnering with a consultant who understands how critical your systems are during service and what it takes to get you back online quickly.
Learn more about Rockley ConsultingFrequently Asked Questions
Everything you need to know about ROCKAXIOM Business Continuity and Disaster Recovery
ROCKAXIOM is a hospitality-specific Business Continuity and Disaster Recovery solution designed to protect your POS Controller, H&L Sysnet SQL database, Windows servers and workstations. It provides 15-minute SQL backups, scheduled file and system protection, managed recovery support and optional onsite virtualisation to minimise downtime.
ROCKAXIOM is built for Australian hospitality venues including restaurants, bars, clubs, hotels and multi-venue groups that rely on H&L POS or Windows-based systems where local SQL databases are critical to service continuity.
Traditional backups only store data. ROCKAXIOM provides continuity:
- SQL every 15 minutes
- Frequent file and system state protection
- Managed restores
- Optional virtualisation
- Weekly or quarterly recovery testing
- Clear SLAs
It's designed to keep your venue trading when systems fail.
Your H&L Sysnet SQL database is backed up every 15 minutes on all plans.
Depending on your plan:
- SQL (15-min)
- Files & folders
- Windows System State
- Local virtual images (Continuity+)
All plans include 365-day retention.
- Core → every 6 hours
- Enhanced → every 4 hours
- Continuity+ → every 1 hour
Upgrade options are available if required.
Yes.
Enhanced includes weekly restore verification.
Continuity+ adds quarterly disaster recovery simulation.
Continuity+ includes onsite virtualisation using the ROCKAXIOM DR appliance so your venue can continue trading while hardware is repaired or replaced.
Core and Enhanced can add virtualisation as an optional uplift.
Yes.
We restore from known-good backups, and Continuity+ customers can use virtualisation to continue trading while systems are rebuilt.
Malware cleanup beyond recovery may be billable.
A secure onsite Hyper-V device that stores encrypted standby images and enables rapid virtualisation of your POS Controller during failures. Available as:
- Included in Continuity+ (24-month term)
- Add-on for Core/Enhanced (12-month commitment)
Only if the hardware is fully managed by your internal IT team or external MSP.
Otherwise, BYOH is not supported.
Requirements must be discussed before signup.
Your data is stored in secure Australian data centres operated by N-able's cloud infrastructure.
Data remains within Australia unless you request a different region during onboarding.
- AES-256 encryption
- Encrypted in transit and at rest
- Encrypted onsite before upload
- Sent via TLS 1.2 one-way connections
- Only decrypted during local recovery
- Optional customer-supplied private key
Data centres include:
- 24/7 biometric physical security
- CCTV and audit logs
- UPS and generator failover
- Multizone fire protection and VESDA detection
- ISO 27001 and ISO 9001 certification
Minimum recommended connection: 50 Mbps down / 20 Mbps up.
If your venue has limited bandwidth, speak with us – LocalSpeedVault options are available to reduce internet dependency.
No complex network changes are required.
A stable internet connection is sufficient.
- Windows 10/11 Pro
- Windows Server editions
ROCKAXIOM does not support macOS or Linux.
- SQL Express
- SQL Standard
- On-premise SQL only
Cloud SQL platforms are not supported.
- Core → Month-to-month
- Enhanced → Month-to-month
- DR Appliance add-on → 12-month commitment
- Continuity+ → 24-month term
- Enterprise overlay → 12-month recommended
Subscriptions are billed monthly via Stripe and auto-renew.
Core/Enhanced can be cancelled anytime unless you have a DR Appliance add-on (12-month term).
Continuity+ requires a 24-month commitment.
Onboarding is included unless:
- Your internet does not meet minimum requirements and a LocalSpeedVault is needed
- You use BYOH for virtualisation and additional validation is required
Yes — via the Enterprise Overlay. Discounts apply across the total number of protected devices:
- 10–19 → 5%
- 20–39 → 10%
- 40–79 → 12%
- 80+ → 15%
Includes reporting, device pooling, priority queueing and group escalation.
Business Hours: 09:00–17:00 AEST, Monday to Friday.
After-hours support is billable unless included in your plan.
Continuity+ includes one after-hours emergency continuity event per year.
Additional after-hours events can be billed as required.
- Critical (P1) → 1 business hour
- High (P2) → 4 business hours
- Standard (P3) → 1 business day
- Low (P4) → 2 business days
All times are business hours: 09:00–17:00 AEST, Monday to Friday.
Talk to us
If you'd like to ask questions before starting a subscription, reach out and we'll help you understand the best plan for your venue.